This Refund and Cancellation Policy (“Policy”) applies to programmes, memberships, courses, events and services offered by Wellness Eutopia, operating under the brand name Kalpatharu (“Kalpatharu”, “we”, “us” or “our”). Our intention is to maintain a refund and cancellation policy that is clear, fair and appropriate for digital courses, memberships, live programmes, coaching services and events.
Nothing in this Policy limits any right or remedy available to a consumer under applicable law.
1. Before Purchasing
Before making a payment, please review the programme description, price, applicable taxes, duration, course validity, live-session dates, community-access period, bonuses, event dates and any programme-specific refund or cancellation conditions.
Different Kalpatharu programmes may have different delivery formats and cancellation conditions. Where a programme, retreat, event or offer has a separate refund or cancellation policy that was clearly disclosed before payment, that programme-specific policy will apply to that purchase.
2. Digital and Self-Paced Courses
For purely digital or self-paced courses, a refund request may be considered if it is submitted within 7 calendar days of purchase and the course has not been substantially consumed or accessed.
For the purpose of this Policy, substantial consumption may include accessing more than approximately 20% of the core programme, downloading substantial paid resources, completing significant parts of the programme, or obtaining or using benefits that cannot reasonably be returned.
Where substantial digital content has already been delivered, downloaded or accessed, a change-of-mind refund may be declined.
This does not affect remedies that may be available under applicable law where the digital service is materially defective, unavailable, deficient or substantially different from what was represented at the time of purchase.
3. Live Online Programmes
Before the Programme Begins
A refund request received within 7 calendar days of purchase and before substantial programme delivery has begun may ordinarily be considered, subject to any programme-specific conditions disclosed before purchase.
After the Programme Has Begun
Once substantial live training, coaching, mentoring or programme benefits have been delivered, refunds for a simple change of mind will ordinarily not be available.
Where Kalpatharu is unable to provide a material part of the promised programme, we may provide an appropriate alternative, replacement session, programme credit, rescheduling option or refund for the affected portion.
4. Memberships
This section applies to Silver, Gold, Diamond, Platinum and other Kalpatharu memberships.
Memberships may contain a combination of recorded courses, live calls, community access, mentoring, coaching, events, challenges, accountability activities, bonuses, digital resources and other benefits.
A refund request made shortly after purchase and before substantial membership benefits have been delivered or accessed may be considered under this Policy.
Once substantial membership benefits have been delivered, made available or consumed, change-of-mind refunds will ordinarily not be available.
5. If a Member Chooses to Leave
A participant may stop participating in a Kalpatharu community or programme at any time.
Voluntarily leaving a WhatsApp group, app community, live-call programme, membership, coaching programme or other community space does not by itself create an automatic right to a refund for services, access or benefits already delivered or made available.
Any eligible unused portion, if applicable, will be considered according to this Policy, the programme-specific terms and applicable law.
6. If Kalpatharu Discontinues an Individual Membership
There may be circumstances where Kalpatharu reasonably determines that continuing an individual membership or programme relationship is no longer appropriate.
Where the decision is unrelated to a material breach or serious misconduct by the participant, Kalpatharu will provide an appropriate refund for material prepaid services that will no longer be provided.
Kalpatharu may also choose to provide a full refund of the amount paid and discontinue the relevant membership and associated access where we reasonably believe that a clean conclusion to the relationship is the fairest and most appropriate solution.
Once a full refund for the applicable programme or membership has been made, future access associated with that refunded purchase may be discontinued.
7. Community and Conduct Violations
Kalpatharu may warn, restrict, suspend or terminate a participant in accordance with the Community Code of Conduct and Terms of Use.
Where reasonably appropriate, the participant will first be informed of the concern and given an opportunity to correct the behaviour. Serious circumstances may justify immediate suspension or termination.
Examples may include serious harassment, threats, fraud, impersonation, unauthorised commercial solicitation, deliberate disclosure or misuse of private member information, illegal activity, unauthorised distribution of paid Kalpatharu material, serious disruption of programmes or communities, or repeated material breaches after a warning.
Respectful disagreement or criticism is not, by itself, misconduct. Questioning programme pricing, expressing dissatisfaction, providing genuine negative feedback, asking for clarification, making a legitimate complaint or requesting a refund will not by itself result in forfeiture of payment or membership.
8. Refunds Following Termination for Misconduct
Where a participant is removed following a serious or repeated violation of the Terms of Use, the value attributable to services already delivered, events already attended, digital content substantially accessed, materials already downloaded and other benefits already consumed will ordinarily not be refundable merely because the membership has been terminated.
Where material prepaid future services will no longer be provided, Kalpatharu will reasonably consider any unused portion having regard to the amount paid, benefits already supplied, future services remaining, circumstances of the termination and applicable law.
Kalpatharu may nevertheless choose to issue a full or partial refund where doing so is considered the fairest and most appropriate way to resolve the matter.
No unreasonable or disproportionate penalty will be imposed.
9. Retreats, Residential Programmes and Physical Events
Residential retreats, hotel events and physical programmes may involve advance commitments towards venues, accommodation, food, materials, facilitators and other suppliers.
Where no separate event-specific cancellation terms were disclosed before purchase, the following standard policy will ordinarily apply:
More than 30 days before the event: Up to 80% of the amount paid may be refunded.
15 to 30 days before the event: Up to 50% of the amount paid may be refunded.
Less than 15 days before the event: Change-of-mind refunds will ordinarily not be available.
Where reasonably feasible, Kalpatharu may instead permit transfer of the seat to another eligible participant, credit towards a future programme or rescheduling.
Where programme-specific cancellation terms were clearly disclosed before payment, those terms will apply instead.
10. Failure to Attend
Failure to attend a scheduled live class, retreat, workshop, mastermind, coaching session, residential programme or event does not automatically create a right to a refund where Kalpatharu made the agreed service available.
Where recordings, alternative sessions or other replacement arrangements form part of the programme, they may be provided according to the applicable programme terms.
11. Rescheduling by Kalpatharu
Where a session or event is rescheduled, participants will ordinarily be offered participation on the new date or another reasonable alternative.
If a material programme or event is substantially rescheduled and a participant is reasonably unable to attend, Kalpatharu may offer another batch, programme credit, transfer, rescheduling or an appropriate refund depending on the circumstances.
12. Cancellation by Kalpatharu
If Kalpatharu permanently cancels a paid programme and does not provide a substantially equivalent alternative, participants will receive an appropriate refund for the undelivered portion.
Where no material part of the programme has been delivered, the amount paid for that cancelled programme will ordinarily be refunded in full.
13. Defective, Unavailable or Materially Different Services
Please contact us promptly if paid course access has not been provided, the wrong programme has been supplied, a material promised service has not been delivered, a programme is substantially different from the description presented at the time of purchase, or there is a material technical problem preventing access that Kalpatharu is unable to resolve.
We will first make reasonable efforts to correct the problem. Where the problem cannot reasonably be corrected, an appropriate refund, replacement or other remedy will be considered in accordance with applicable law.
14. Bonuses and Complimentary Benefits
Complimentary bonuses generally do not carry an independent cash refund value unless a separate price for that bonus was expressly included in the transaction.
Withdrawal or replacement of a minor complimentary bonus will not ordinarily create an entitlement to a refund for the main programme, provided that the essential paid programme is delivered substantially as promised.
15. Instalment and EMI Payments
An instalment or EMI arrangement may be a payment plan for the total programme price and does not necessarily mean that the programme is being purchased one month at a time.
Stopping participation does not automatically cancel outstanding instalment obligations where substantial programme access, services or benefits have already been provided or where the participant agreed to purchase the programme for a fixed total price.
Any cancellation or adjustment will be evaluated according to the programme-specific terms, benefits supplied, access provided and applicable law.
16. Subscriptions and Automatic Renewals
Where recurring billing or automatic renewal is offered, it will operate only according to the payment authorisation provided by the participant.
Participants may cancel future renewal using the cancellation method made available for that subscription.
Cancellation of future renewal does not ordinarily generate a refund for a billing period that has already begun and for which services or access have been provided.
17. How to Request a Refund
Refund requests should be sent to [email protected].
Please include your full name, registered mobile number, registered email address, programme or membership name, date of purchase, amount paid, transaction or invoice reference and the reason for requesting the refund.
We may request additional information reasonably necessary to identify the transaction, understand the circumstances or process the request.
18. Refund Processing
Once a refund has been approved, Kalpatharu will ordinarily initiate the refund within 7 to 10 business days.
The time required for the refunded amount to appear in your account may additionally depend on your bank, card issuer, UPI provider, payment gateway or other payment-service provider.
Where reasonably possible, refunds will be returned through the original payment method.
19. Payment Gateway and Third-Party Charges
Any deduction of payment-gateway, banking or third-party charges from an otherwise eligible refund will only be made where such deduction is permitted by applicable law, has actually been incurred and is reasonable in the circumstances.
Where Kalpatharu itself cancels a programme without fault on the part of the participant, we will ordinarily avoid passing unnecessary cancellation costs to the participant.
20. Chargebacks and Payment Disputes
If you believe that a payment has been charged incorrectly, please contact us so that we can attempt to understand and resolve the issue promptly.
Nothing in this Policy prevents a consumer from exercising any lawful right available through their bank, payment provider or competent consumer-protection authority.
21. Grievance Redressal
For customer or consumer complaints relating to this Policy, please contact:
Grievance Officer: Soumya Hulagur
Designation: Grievance Officer – Wellness Eutopia / Kalpatharu
Email: [email protected]
Phone: +91 86183 75058
Address: Old No. 939, New No. 28, 8th Cross, 1st Main, Gokula Extension 1st Phase, Bengaluru – 560054, Karnataka, India.
We will endeavour to acknowledge consumer complaints within 48 hours and resolve them within one month, or within any different period required by applicable law.
Where appropriate, we will first attempt to resolve complaints through direct discussion and an amicable resolution.
22. Statutory Consumer Rights
Nothing in this Refund and Cancellation Policy excludes, restricts or limits any mandatory right or remedy available to a consumer under applicable Indian law.
If any provision of this Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of that conflict.
Contact Us
For general enquiries regarding refunds or cancellations:
Wellness Eutopia – Kalpatharu
Bengaluru, Karnataka, India
Email: [email protected]
Phone: +91 96634 33076
Thank you for choosing Kalpatharu.
Wellness Eutopia
Operating under the brand Kalpatharu