This Privacy Policy (“Policy”) explains how Wellness Eutopia, operating under the brand name Kalpatharu (“Kalpatharu”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you interact with our websites, applications, courses, memberships, communities, events and services.
We respect your privacy and are committed to handling personal data responsibly, transparently and in accordance with applicable Indian law.
Where the Digital Personal Data Protection Act, 2023 and rules made under it apply to our processing activities, Wellness Eutopia acts as the Data Fiduciary for the personal data for which it determines the purpose and means of processing.
Nothing in this Policy limits any privacy or data-protection right available to you under applicable law.
1. Scope of This Privacy Policy
This Policy applies, where relevant, to your interaction with:
• kalpatharu.org
• learn.kalpatharu.org
• school.kalpatharu.org
• Kalpatharu mobile applications and Sadhana-related applications
• Registration and checkout pages
• Forms, surveys and applications
• WhatsApp, Telegram and other Kalpatharu-operated communities
• Webinars and online sessions
• Recorded and live courses
• Silver, Gold, Diamond, Platinum and other memberships
• Coaching, mentoring, Reiki, healing and wellness programmes
• Retreats, workshops and residential programmes
• Physical events and community meetings
• Customer-support and sales communications
• Any other programme or service offered by Wellness Eutopia under the Kalpatharu brand.
2. Who We Are
Wellness Eutopia – Kalpatharu
Old No. 939, New No. 28,
8th Cross, 1st Main,
Gokula Extension 1st Phase,
Bengaluru – 560054,
Karnataka, India
Email: [email protected]
Phone: +91 96634 33076
3. Personal Information We May Collect
Identity and Contact Information
We may collect information such as your name, email address, mobile number, city, state, country, postal address and other contact information that you provide to us.
Account and Programme Information
We may collect information regarding your account, programme enrolments, memberships, course access, progress, attendance, challenges, Sadhana activities, participation history, certificates, programme preferences and other information relating to services you receive from us.
Transaction and Payment Information
We may collect transaction-related information such as the programme purchased, amount paid, payment status, invoice details, payment reference, refund information and applicable tax details.
Payment credentials may be processed by authorised banks, payment gateways, UPI providers or other payment-service providers. Their processing may also be governed by their own privacy and security policies.
Wellness and Personal Information You Voluntarily Share
When you participate in coaching, Reiki, healing, wellness or personal-development programmes, you may voluntarily share information regarding your goals, experiences, lifestyle, wellbeing, personal challenges or health-related circumstances.
We request that you share only information that you are comfortable providing and that is reasonably relevant to the service you are seeking.
Communications and Community Information
We may retain communications you send to us through email, WhatsApp, phone, forms, customer support, community platforms, chat or other communication channels, where reasonably required for programme delivery, support, administration, dispute resolution, safety or record-keeping.
Technical and Device Information
When you use our websites or applications, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, login activity, pages viewed, referral source, session information and similar usage information.
4. How We Collect Personal Information
We may collect personal information:
• Directly from you when you register, purchase, enrol or contact us;
• When you complete forms, surveys, applications or assessments;
• When you participate in programmes, events, communities or challenges;
• Through our websites and applications;
• Through authorised payment processors and service providers;
• Through advertising or lead-generation platforms where you have submitted your information;
• Through referrals where the person providing your information is authorised to do so;
• From publicly available information where lawful and reasonably relevant;
• Through cookies and similar technologies.
5. How We Use Personal Information
We may use personal information for purposes including:
• Creating and managing your account;
• Processing registrations and purchases;
• Providing access to courses, applications and memberships;
• Delivering live and recorded programmes;
• Providing customer support;
• Sending programme reminders, schedules and operational updates;
• Administering WhatsApp or other communities;
• Tracking course or Sadhana participation and progress where relevant;
• Personalising programme delivery where appropriate;
• Processing payments, invoices, refunds and accounting records;
• Managing retreats and physical events;
• Responding to questions, complaints and grievances;
• Preventing fraud, account misuse or security incidents;
• Maintaining records and complying with legal obligations;
• Improving our programmes, services, websites and applications;
• Conducting analytics and measuring programme or marketing performance;
• Sending promotional communications where permitted;
• Protecting the rights, safety and integrity of Kalpatharu, its members and its team.
6. Consent and Other Permitted Processing
Where consent is required, we aim to request consent in a clear and understandable manner and for specified purposes.
You may withdraw consent where processing is based on your consent. Withdrawal will not affect processing that lawfully occurred before the withdrawal.
Withdrawal of consent may affect our ability to continue providing a service where the relevant personal information is necessary to provide that service.
We may also process personal information without consent where such processing is permitted or required under applicable law.
7. Marketing and Promotional Communications
Where permitted, we may contact you regarding programmes, webinars, events, offers, memberships or other Kalpatharu services through email, phone, SMS, WhatsApp or similar channels.
You may request that promotional communications stop by using an available unsubscribe or opt-out facility or by contacting us at [email protected].
Even if you opt out of promotional communications, we may continue to send communications reasonably necessary for programmes you have purchased, transactions, account security, service delivery, policy notices or other non-promotional matters.
8. WhatsApp and Community Groups
Kalpatharu operates WhatsApp groups and other community spaces for certain programmes and memberships.
When you join a WhatsApp group, your mobile number, profile name, profile photograph and content you post may be visible to other group participants according to WhatsApp’s functionality and your privacy settings.
Information voluntarily posted in a community may be visible to other authorised members of that community. Please avoid posting highly private information unless it is necessary and you are comfortable sharing it with the relevant audience.
Members are required to respect the privacy of other participants in accordance with our Terms of Use and Community Code of Conduct.
9. Cookies and Similar Technologies
Our websites and applications may use cookies, pixels, tags and similar technologies to operate services, remember preferences, understand website usage, improve performance and measure advertising effectiveness.
These may include:
• Essential or functional cookies;
• Analytics technologies;
• Performance measurement tools;
• Advertising or remarketing technologies.
Depending on the services enabled on our websites, third-party providers such as Google, Meta or similar technology providers may receive information through their respective technologies.
You may manage certain cookies through your browser, device settings or any cookie-management facility made available on our website. Disabling certain essential cookies may affect website functionality.
10. Analytics and Advertising
We may use analytics and advertising tools to understand how people find and use our websites, measure advertising performance, understand campaign effectiveness and improve our services.
Where required by applicable law, non-essential tracking or advertising technologies will be used in accordance with appropriate notice and consent requirements.
11. Payment Processing
Payments may be processed using third-party payment gateways, banks, UPI providers or other authorised payment services.
These providers may independently process payment-related information necessary to complete your transaction and may be subject to their own privacy, regulatory and security requirements.
Kalpatharu may retain transaction references, payment status, invoice information and related records required for accounting, taxation, refunds, dispute handling and compliance.
12. How We Share Personal Information
We do not sell your personal data as a business practice.
We may share personal information where reasonably necessary with categories of service providers including:
• Learning-management and course-hosting providers;
• Website and cloud-hosting providers;
• Payment gateways and financial-service providers;
• Email, SMS and WhatsApp communication providers;
• Customer relationship management and follow-up platforms;
• Video-conferencing and webinar providers;
• Analytics and advertising providers;
• Technology and application-support providers;
• Event venues and service providers where necessary for an event;
• Accountants, auditors, legal advisers and professional consultants;
• Government authorities, regulators or law-enforcement agencies where required by law.
Service providers are expected to process information only for authorised purposes and subject to applicable contractual and legal safeguards.
13. International Processing and Data Transfers
Some technology, cloud, communication, payment, analytics or other service providers used by Kalpatharu may process or store information outside India.
Where personal data is transferred outside India, we will take reasonable steps to ensure that such transfer and processing are handled in accordance with applicable Indian law and any restrictions or requirements issued by the Government of India.
14. Data Security
We take reasonable technical and organisational measures intended to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.
Depending on the nature of the system and information involved, safeguards may include access controls, authentication measures, restricted employee access, backups, security monitoring, logging, encryption or other protective measures where appropriate, and contractual safeguards with relevant service providers.
No internet-based service or electronic storage system can be guaranteed to be completely secure. You are also responsible for protecting your passwords, devices and account credentials.
15. Personal Data Breaches
If we become aware of a personal-data breach, we will take reasonable steps to assess, contain, investigate and remediate the incident.
Where required by applicable law, we will notify affected individuals and/or the competent data-protection authority and provide information reasonably required regarding the breach, possible consequences and protective measures.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for another purpose permitted by law.
Retention periods may depend on factors including:
• Duration of your programme or membership;
• Continued account access;
• Customer-support requirements;
• Transaction, taxation and accounting requirements;
• Legal or regulatory obligations;
• Fraud prevention and security;
• Disputes, complaints or legal proceedings;
• Record-keeping requirements.
Where information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, anonymise or otherwise appropriately dispose of it.
Certain transaction records, security logs or related information may be retained for minimum periods required by applicable law even after an account is closed or a deletion request is made.
17. Children and Persons Under 18
Kalpatharu’s paid programmes and membership services are primarily intended for adults aged 18 years and above.
Where a programme permits participation by a person below the age of 18, we may require consent from a parent or legal guardian and may take reasonable measures to verify parental or guardian authorisation where required by applicable law.
We do not knowingly undertake tracking, behavioural monitoring or targeted advertising directed at children where such activity is prohibited by applicable law.
If you believe that personal information relating to a child has been provided to us improperly, please contact us at [email protected].
18. Live Sessions, Recordings and Events
Certain webinars, online sessions, coaching calls, meetings, workshops, retreats or events may be recorded or photographed.
Recordings may contain your name, voice, video, profile image, chat messages or other information you voluntarily share during the session.
Where reasonably appropriate, participants will be informed that recording is taking place.
Recordings may be used for purposes such as programme delivery, providing replays to authorised participants, internal training, quality improvement and record-keeping.
Identifiable participant photographs, recordings, success stories or testimonials will not be used for public advertising merely because they were shared in a private programme. Appropriate consent will be obtained where required for promotional use.
19. Testimonials and Success Stories
Where you voluntarily provide a testimonial, success story, photograph, audio or video for public use, we may use that material for the purposes covered by your consent.
Where applicable, you may contact us if you wish to withdraw consent for future use. Withdrawal will not necessarily require us to recall or remove material already lawfully printed, distributed or published before the withdrawal, where removal is not reasonably possible or legally required.
20. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including the right to:
• Obtain information about personal data being processed and the purposes of processing;
• Request correction of inaccurate or incomplete personal information;
• Request updating of personal information;
• Request erasure of personal information where applicable;
• Withdraw consent where consent is the basis of processing;
• Raise a grievance regarding our processing of personal data;
• Nominate another individual to exercise applicable rights in circumstances permitted by law;
• Exercise any other right available under applicable data-protection law.
Some requests may be subject to legal exceptions, identity verification, retention requirements or other lawful limitations.
21. How to Exercise Your Privacy Rights
To exercise an applicable privacy right, please contact us at [email protected].
Please provide sufficient information to allow us to identify you and understand your request. Depending on the request, we may ask you to verify your identity before making changes to personal information or providing access to it.
We will respond within the period required by applicable law or, where no specific period applies, within a reasonable period.
22. Account Closure and Deletion Requests
You may request closure of your Kalpatharu account or request erasure of eligible personal information by contacting us.
Closing an account does not necessarily require immediate deletion of all information. We may retain information that is reasonably necessary or legally required for purposes such as taxation, accounting, transactions, fraud prevention, security, dispute resolution, legal claims and compliance with applicable law.
23. Third-Party Websites and Platforms
Our websites, applications, courses or communications may contain links to third-party websites, applications or services.
Third parties may have their own privacy policies and data-handling practices. Kalpatharu is not responsible for the independent privacy practices of third-party services that are outside our control.
We encourage you to review the privacy policies of third-party services that you choose to use.
24. Accuracy of Your Information
Please provide accurate and current information when registering or communicating with us.
If your email address, mobile number, name or other important account information changes, please update it through the available account facility or contact us so that we can maintain accurate records.
25. Legal Requirements and Protection of Rights
We may preserve, use or disclose personal information where reasonably necessary to comply with applicable law, lawful government requests, court orders or regulatory obligations.
We may also use relevant information where reasonably necessary to protect our rights, prevent fraud, investigate misuse, enforce our Terms of Use, protect members or employees, or establish, exercise or defend legal claims.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of changes in law, technology, our services or our data-handling practices.
The current version will be made available on our website.
Where a change materially affects the way personal data is processed or where additional notice or consent is required by applicable law, we will take reasonable steps to provide appropriate notice and obtain consent where required.
27. Privacy and Grievance Contact
For privacy questions, requests or grievances, please contact:
Privacy and Grievance Contact: Soumya Hulagur
Designation: Grievance Officer – Wellness Eutopia / Kalpatharu
Email: [email protected]
Phone: +91 86183 75058
Address: Old No. 939, New No. 28, 8th Cross, 1st Main, Gokula Extension 1st Phase, Bengaluru – 560054, Karnataka, India.
For consumer grievances, we will endeavour to acknowledge the complaint within 48 hours and resolve it within one month, or within another period required under applicable law.
Privacy requests and grievances will be addressed within the applicable statutory period or, where no specific statutory period applies, within a reasonable period.
28. Escalation of Privacy Complaints
We encourage you to first raise any privacy concern with us so that we have an opportunity to review and resolve it.
Nothing in this Policy restricts any right you may have to approach the Data Protection Board of India, a Consumer Commission or another competent statutory or judicial authority where such right is available under applicable law.
29. Statutory Rights
Nothing in this Privacy Policy excludes, restricts or limits any mandatory privacy, consumer or data-protection right available under applicable Indian law.
If any provision of this Policy conflicts with a mandatory provision of applicable law, the applicable legal requirement will prevail to the extent of that conflict.
Contact Us
For general enquiries:
Wellness Eutopia – Kalpatharu
Bengaluru, Karnataka, India
Email: [email protected]
Phone: +91 96634 33076
Thank you for trusting Kalpatharu with your information.
Wellness Eutopia
Operating under the brand Kalpatharu